You should never have to guess how your loan is going.
Every lender says they are good at keeping you posted. Look at the two updates below. That is the difference.
"Your loan is still in process. We'll let you know."
"Good news. The home appraised for the full price, so we are fine there. The loan team needs two more things from you: your June bank statement, and a short note about the money you put in the bank on the 12th. Send those today and we still close on Friday. I will text you the second they clear."
You get real news, in plain words, before you have to ask. You can always call me. I just don't want you to need to.